“Dear Christelle,   Thank you, thank you, thank you.  Our sign arrived today and is permanently mounted to the gate.  It’s fantastic!!      Your perseverance throughout this problem has set a new, all-time, high in standards of customer service.  Again, thank you.  You have made us very loyal customers, and when we or any of our friends are in need of a sign, you will be the only folks we come to.      All the best, and good wishes for continued success in your business.  Michael  McCamish “